Voice
Acoustic and prosodic features of speech, such as pitch, pace, pauses and hesitation. Calibrated to each speaker.
What the research saysFrom a conversation to the right next question.
Veriteus analyzes what people say and how they say it, checks it against the file and shows your interviewer where to ask again.
People get it right 54% of the time.
A meta-analysis of 206 documents and 24,483 judges found that people told lies from truth with 54% accuracy, barely above chance. Experienced judges did no better than beginners. Decisions in claims, hiring and investigations still rest on that judgment.
Record, analyze, follow up.
- RecordA phone call, a video call, an in-person interview or a digital form.
- AnalyzeAs people answer, Veriteus reads voice signals, checks the content against the documents you link and, on forms, looks at how the answers are given.
- Follow upWhere something doesn’t fit, your interviewer sees the marked passage and a suggested question.
See it on a claim call.
A recorded claim call with simulated voices. Watch the transcript, the marked passages and the follow-up questions appear as the caller speaks.
Read the transcript
Agent Hello, you’ve reached the customer service line of Vitalis Insurance. This is John Freeman speaking. How can I help you?
Caller Hello, this is Thomas Smith. I’m calling about my home insurance. I had a small fire at home yesterday and I’d like to report it as an insurance claim.
Agent I’m sorry to hear that. First, I need to verify your identity. Could you please dictate your insurance contract number?
Caller Sure. My insurance contract number is 81030522433.
Agent Thank you. I see an active home insurance policy at the address Summer Lane 28, Goodford. Is that correct?
Caller Yes, that’s my address.
Agent All right. Now, please describe exactly what happened. When did it happen? Where exactly, and what damages occurred?
Caller It happened last night around eight. I had wireless headphones on the table in the living room. They were charging. I stepped into the kitchen for just a moment, maybe five minutes, and suddenly I heard this muffled pop, like something snapping, and then I smelled smoke.
Agent Was anyone else in the apartment at the time, or were you alone?
Caller I was alone, just me at home.
Agent Okay, and what did you do afterwards?
Caller I ran straight back to the living room and saw the headphones were on fire. Looks like the battery overheated and caught fire. It scorched the table a bit, left some smoke marks, and right next to it was my laptop, which got hit too. The plastic casing partially melted. The charger was plugged in. It’s completely destroyed. Some papers and a mousepad nearby are all blackened from the smoke.
Agent I see. Did you put the fire out yourself?
Caller Yeah, I have a small fire extinguisher spray at home, so I quickly put it out with that. I got it under control before it could spread. Luckily I wasn’t far away.
Agent Did you still call the fire department or any other emergency services?
Caller No, I handled it myself. Didn’t seem necessary anymore. There were no flames by then, more like heat and smoke, but I took pictures right afterward.
Agent I see. And those headphones, do you know the brand? Were they still under warranty?
Caller Yeah, it was TrueSound X3. I bought them about six months ago. Genuine. Not some cheap knockoff.
Agent Good, that helps. Was the laptop plugged into the socket?
Caller No, it was just lying on the table, turned off. Probably got damaged by the heat or something shot out of the headphones.
Agent All right, thank you for describing it in such detail. We’ll need photo documentation of the damages and ideally a list of damaged items with approximate values. Can you send that to insurance@vitalis.com?
Caller Sure. I’ve got everything photographed. I’m also putting together a list. I’ll send it over later today.
Agent Great. I’ll also send you a damage report form, and once we receive the materials from you, we’ll forward it to a claims adjuster. We usually get back to you within five to seven days. If needed, an on-site inspection can be arranged.
Caller Understood. I really hope this goes smoothly. Without the laptop, I’m seriously in trouble.
Agent I understand. We’ll do our best to resolve this as quickly as possible. Thank you for contacting us. If you need anything, feel free to call or write.
Caller Thanks a lot. Take care. Bye.
Agent Goodbye.
Three modules, used alone or together.
Content
What is said, checked against the file: earlier statements, documents, policy data or a CV. Marks where they diverge.
Form
How someone fills in a digital form, such as pace, consistency and hesitation. It can ask a follow-up question inside the form.
Video analysis is on our roadmap.
Each module works on its own. Combined, they give your interviewer more context.
Every flag comes with a reason.
- The passage, marked in the transcript
- The voice signal at that moment
- A suggested follow-up question
- A short summary of the conversation
No ratings of people. No automatic decisions.
Real-time transcription
Policyholder
Hi, I’d like to report a claim on my home insurance.
Adjuster
Of course, I’m sorry to hear that. Could you briefly tell me what happened?
Policyholder
Sure… I came home yesterday afternoon and noticed water coming through the ceiling in the living room. At first, I thought it was just a small leak, but when I stepped inside, I realized the damage was much worse. Turns out a pipe burst on the upper floor, probably in the bathroom, while I was at work.
Follow-up suggested · 3:16 PM
Voice signal this call
Marked moment: 3:16 PM
Follow-up questions
- When you got home, how exactly did you notice it? What was the very first thing you saw?
- What made you think it was much worse than you expected?
- Is there any other room above the living room besides the bathroom?
Conversation summary
The policyholder reported water damage at home: a ceiling leak in the living room, likely from a burst pipe upstairs while they were at work. The floor was soaked and part of the ceiling collapsed. No injuries, no repairs made yet.
A flag is a reason to ask.
Veriteus doesn’t decide about people, infer what someone feels or replace your specialist. The person asking makes the call. You set the threshold for when a flag appears.
You choose where it runs.
Veriteus runs on-premise or in an EU cloud.
On-premise
Inside your infrastructure, without access to other systems or the internet. Recordings, transcripts and statements stay with you.
EU cloud
In a cloud in the European Union.
API access. Integrations are scoped per deployment.
Our models are our own, built on research with the University of West Bohemia.
Start with cases you’ve already closed.
Choose past conversations or forms with known outcomes. We analyze them inside your environment and compare the flags with what actually happened. You see results on your own data before any live case.
Pick a sample with known outcomes
Analyze it in your environment
Compare flags with outcomes
Your results stay yours. Pilot results are confidential and shared only under NDA.
See it with your own process in mind.
Write to Tomáš Šebesta, our CSO. Tell us about one decision that rests on what people tell you.